Shipping Policy

Shipping Policy for KEPOUREL

Welcome to KEPOUREL! We are committed to delivering your orders efficiently and swiftly. Below is our detailed shipping policy to ensure transparency and customer satisfaction.

Shipping Times and Methods:

  • Domestic Shipping: Orders within the country are typically delivered within 3-5 business days.
  • International Shipping: International orders may take 7-14 business days, depending on the destination and customs procedures.

Shipping Rates:

  • Standard Shipping: $5.00 for orders under $50.00. Free shipping on orders over $50.00.
  • Expedited Shipping: $15.00 for expedited shipping. Delivery within 2-4 business days.

Order Processing:

  • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Information:

  • Once your order is shipped, you will receive an email with the tracking information. You can track your package using the link provided in the email.

Customs and Import Duties:

  • International customers are responsible for any customs fees, duties, or taxes that may apply. These charges are not included in the item price or shipping cost.

Shipping Delays:

  • In case of delays due to unforeseen circumstances, such as natural disasters or carrier delays, we will do our best to keep you informed. However, KEPOUREL is not responsible for delays caused by carriers or customs.

Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

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